FAQ
Helpful answers about Brenovt™ décor, ordering and after-sales support
Last updated: October 12, 2026
01 / What does Brenovt™ sell?
We offer decorative home ornaments and display accents. Shop the Home Decor Ornaments collection for current products.
02 / How do I choose the right product?
Review each item's description, dimensions, materials, images, and any listed care notes. Decorative finishes and colors may appear slightly different due to lighting and screen settings.
03 / How long does order processing take?
Our reference processing window is 2–4 business days, excluding weekends and holidays, before dispatch. Actual order processing is subject to inventory and order verification; any exceptional delays will be communicated.
04 / How long does shipping to the United States take?
The reference estimated transit window is 10–15 business days after dispatch. These times are estimates, not guarantees; customs, carriers, weather, and destination can affect delivery.
05 / Can I track my order?
When tracking information is available, we will send it to the email address used for the order. Carrier updates may take time to appear.
06 / Can I return an item?
Our reference return window is 30 calendar days after delivery, subject to eligibility. See the Return & Refund Policy and contact support before sending anything back.
07 / What if my ornament arrives damaged?
Email service@brenovt.com with your order number and clear photos of the item, packaging and shipping label. We will review the issue and advise on appropriate next steps.
08 / How can I pay?
The payment methods actually offered to you are displayed at checkout. See Payment & Security for more details.
09 / How do I contact support?
Email service@brenovt.com or call +86 132-8966-3797, 8:00 AM – 10:00 PM Daily. We aim to respond within 24 hours.
Business & Contact Information
Brand Name: Brenovt™
Legal Company Name: Dongguan Quanlian Network Technology Co., Ltd.
Owner: Zhou Ruquan
Website: brenovt.com
Business Address: Room 201, No. 6, West 2nd Lane, Xinglong 5th Road, Miaobianwang, Shipai Town, Dongguan City, Guangdong Province, China
Customer Support Email: service@brenovt.com
Customer Support Phone: +86 132-8966-3797
Customer Service Hours: 8:00 AM – 10:00 PM Daily
We aim to respond to customer inquiries within 24 hours.