Shipping Policy
Order preparation, shipping estimates, tracking and delivery issues
Last updated: October 12, 2026
01 / Order Processing
Our reference order-processing period is 2–4 business days following successful payment, excluding weekends and public holidays. Certain orders may require additional verification or preparation.
02 / Delivery Estimates
For U.S. customers, our reference delivery estimate is 10–15 business days after dispatch. These are estimates rather than guaranteed arrival dates. Location, carriers, weather, customs and peak-season demand can affect timing.
03 / Shipping Charges
Any applicable shipping fee is shown at checkout before the order is placed. We will not assume an order qualifies for free shipping unless the checkout states so.
04 / Shipping Confirmation and Tracking
When available, shipping confirmation and tracking information will be sent to the email provided at checkout. Tracking systems can take additional time to display updates.
05 / Delivery Addresses
Customers are responsible for supplying complete and correct delivery details. Contact service@brenovt.com promptly if an address correction is required; changes may not be possible once an order is dispatched.
06 / Delays and Lost Packages
If delivery appears delayed or tracking has stopped updating, please contact support with your order number. We will help investigate with the relevant shipping provider where feasible.
07 / Fragile Decorative Items
Some décor ornaments may be fragile. Please inspect items when delivered and retain the shipping packaging if you need to report damage. Send your order number and clear photos of the item and packaging to service@brenovt.com.
08 / Customs and Import Charges
Any duties, taxes or other charges applicable to cross-border delivery will be displayed at checkout where collected by us. Otherwise, any charges legally payable by a recipient may apply under local rules; contact support before ordering if you need clarification.
Business & Contact Information
Brand Name: Brenovt™
Legal Company Name: Dongguan Quanlian Network Technology Co., Ltd.
Owner: Zhou Ruquan
Website: brenovt.com
Business Address: Room 201, No. 6, West 2nd Lane, Xinglong 5th Road, Miaobianwang, Shipai Town, Dongguan City, Guangdong Province, China
Customer Support Email: service@brenovt.com
Customer Support Phone: +86 132-8966-3797
Customer Service Hours: 8:00 AM – 10:00 PM Daily
We aim to respond to customer inquiries within 24 hours.