01 / Return Window

Our reference return window is 30 calendar days from the date of delivery. Please contact us within that time to request a return. This does not limit any non-waivable consumer rights under applicable law.

02 / Return Eligibility

Returned decorative ornaments should be unused, in original condition, and include their original packaging, accessories and any applicable proof of purchase. Where a product arrives defective, damaged or incorrect, please contact us promptly; we assess those cases separately.

03 / How to Request a Return

• Email service@brenovt.com with your order number and reason for the request.
• Provide photographs if the item is damaged, defective, or incorrect.
• Wait for return instructions and an approved return destination before shipping anything back.
• Pack the item securely and use a trackable shipping method where instructed.

04 / Return Shipping Costs

For change-of-mind returns, customers generally cover return shipping unless otherwise required by law or agreed in writing. For confirmed defective, damaged or incorrect products, Brenovt™ will provide an appropriate remedy and cover reasonable return shipping where a return is required.

05 / Damaged or Incorrect Items

If a decorative ornament is damaged or incorrect on arrival, contact our team promptly with photos of the product, protective packaging and shipping label. We will review the case and explain any replacement, refund or other available remedy.

06 / Refund Processing

Once we receive and inspect an approved return, we will tell you whether the refund has been approved. Our reference processing timeframe is 5–10 business days after approval; your bank or payment provider may require additional time to post the credit.

07 / Order Cancellation

Contact us as soon as possible if you need to cancel. An order may not be cancelable once it has been processed or dispatched; in that case, applicable return procedures may be available after delivery.

08 / Exceptions and Contact

Any product-specific exception must be clearly identified before purchase and will be applied only as permitted by law. Please do not send returns to our registered business address without authorization. For return assistance, email service@brenovt.com or call +86 132-8966-3797.